At Octavio Bokeh, we are committed to providing our customers with a smooth and reliable shipping experience. Whether you are purchasing high-quality cameras, lenses, or photography essentials, we aim to ensure your products reach you safely and promptly.
1. Order Processing
Once your order is placed, it will be processed and packed for shipment within 1-2 business days. You will receive a confirmation email once your order has been shipped, along with any tracking information (if applicable).
2. Shipping Methods
We offer a variety of shipping methods to ensure that you receive your products in the most efficient manner possible. All orders are shipped via trusted carriers to ensure secure delivery. You will be able to select your preferred shipping method during checkout.
3. Shipping Charges
Shipping costs will be calculated at checkout based on the delivery address and selected shipping method. We aim to offer competitive shipping rates to our customers while ensuring the safe and timely delivery of products.
4. International Shipping
As Octavio Bokeh operates worldwide, we are proud to offer international shipping to many countries. We will ensure that your order is dispatched and handled by our trusted shipping partners. International customers may be responsible for any customs duties or taxes imposed by their respective countries, which are not included in the shipping charge.
5. Order Tracking
Once your order has shipped, we will send you an email with tracking information (if applicable) so you can follow your package’s journey. You can also track your order through your account on our website by logging in and accessing your order history.
6. Lost or Damaged Packages
In the unlikely event that your package is lost or damaged in transit, please contact our customer service team immediately at [Insert Email Address]. We will work closely with our shipping partners to resolve the issue and ensure that you receive a satisfactory solution, whether it be a replacement or refund (if applicable).
7. Customer Responsibility
Please ensure that the shipping address you provide is accurate and complete to avoid any delivery issues. Octavio Bokeh is not responsible for any delays or undelivered packages due to incorrect or incomplete shipping addresses provided by the customer.
8. Contact Us
If you have any questions or need assistance regarding shipping, please contact our customer support team at [email protected].