At Octavio Bokeh, we strive to ensure that our customers are satisfied with every purchase. However, if you are not completely satisfied with your product, we have a straightforward return and refund policy to ensure a smooth process.
1. Return Eligibility
We accept returns for products purchased directly from our website within 14 days from the date of delivery. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. We do not accept returns on opened or used products unless they are defective or damaged during delivery.
2. Return Process
To initiate a return, please contact our customer service team at [[email protected]] within 14 days of receiving your order. In your return request, please include:
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Your order number
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The product(s) you wish to return
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Reason for return (defective, incorrect item, etc.)
Once we receive your return request, we will provide you with the necessary instructions for returning the item, including the return address. Please note that customers are responsible for the return shipping costs unless the product is defective or was sent in error.
3. Refund Process
Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. If your return is approved, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.
4. Refund Exceptions
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Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at [[email protected]] within 7 days of delivery. We will either replace the product or issue a full refund, including shipping costs.
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Incorrect Items: If we mistakenly send you the wrong product, we will cover the return shipping costs and either send you the correct item or issue a full refund.
5. Non-Returnable Items
The following items are not eligible for return or refund:
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Products that have been used or opened.
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Items that are no longer in original packaging.
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Custom or personalized products (if applicable).
6. Cash on Delivery (COD) Orders
For orders placed using the Cash on Delivery (COD) method, refunds will be processed through cash.
7. Time Frames for Returns and Refunds
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Return request submission: Must be made within 14 days of receiving the product.
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Return shipping: Must be completed within 7 days after receiving return instructions.
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Refund processing: Once the returned product is received and inspected, refunds will be processed within 7 business days.
8. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer support team at [email protected].